Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and the size of your order. Standard delivery fees are calculated at checkout based on your shipping address. In some areas, we may offer free delivery on orders over a certain amount. For more detailed information about delivery costs or to check if you qualify for free shipping, please refer to our Shipping Policy or contact our customer service team.How long will delivery take?
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1–2 business days, with standard delivery taking between 3–7 business days. Express shipping options are also available for faster delivery. You’ll receive a tracking number once your order has been dispatched so you can monitor its progress. For more specific delivery estimates, please refer to our Shipping Policy or contact our support team.What exactly happens after ordering?
Once you place your order, you’ll receive an order confirmation email with the details of your purchase. Our team will then begin processing your order—this includes packaging and preparing it for shipment. Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number so you can follow its journey to your door. If any issues arise during processing or delivery, our customer service team will reach out to keep you informed and assist as needed.Where can I view my sales receipt?
You can view and download your sales receipt from your account on our website. Simply log in, go to the Order History or My Orders section, and select the order in question. A detailed receipt will be available to view, download, or print. Additionally, a copy of your sales receipt is automatically sent to your email after your purchase is confirmed. If you can’t find it or need assistance, feel free to contact our customer support team.How do I add a gift receipt to an order?
To add a gift receipt to your order, simply select the “Add Gift Receipt” option during the checkout process. This ensures that prices are not shown on the receipt included with the package. If you’ve already placed your order and forgot to add a gift receipt, please contact our customer service team as soon as possible—if the order hasn't shipped yet, we may still be able to include it. Some gift receipt options may also allow you to add a personal message.How long do I have to return an order?
You have 30 days from the date of delivery to return an order for a refund or exchange, provided the item is unused, in its original packaging, and in resaleable condition. Some items may have different return periods or conditions—please refer to our Returns Policy for full details. If you need help with a return, our customer service team is here to assist you.Payment Information
How is the recipient reimbursed?
Yes, if you are the original purchaser, you will be reimbursed through the same payment method used at checkout. Once your return is approved and processed, the refund will be issued back to your original account. Please allow 3–7 business days for the amount to appear, depending on your bank or payment provider. If the order was a gift, reimbursement may be issued as store credit or an exchange instead.Can I be reimbursed through the original payment method?
Yes, if you are the original purchaser, you will be reimbursed through the same payment method used at checkout. Once your return is approved and processed, the refund will be issued back to your original account. Please allow 3–7 business days for the amount to appear, depending on your bank or payment provider. If the order was a gift, reimbursement may be issued as store credit or an exchange instead.Can the country receiving the shipment be different than the country of purchase?
Yes, in most cases, the shipping destination can be different from the country of purchase. However, this depends on our international shipping policies and available delivery regions. At checkout, you can enter a different shipping address from the billing address, and if international shipping is supported for that destination, the order will be processed accordingly. Please note that additional customs fees, taxes, or import duties may apply, and delivery times may vary. For more information, check our International Shipping Policy or contact our support team.How can I return an item?
Returning an item is simple. Follow these steps:- Log in to your account and go to the Order History or Returns section.
- Select the item you wish to return and follow the prompts to request a return.
- You’ll receive a return authorization and instructions, including the return shipping address.
- Carefully package the item in its original condition and include any required paperwork.
- Ship the item back using a trackable shipping method.
Will I receive the same product that I see in the picture?
We strive to ensure that the product you receive matches the images shown on our website as closely as possible. However, please note that slight variations in color, texture, or design may occur due to differences in lighting, screen settings, or manufacturing batches. If you have any questions about a product before purchasing, feel free to contact our customer service team for more details.Will you restock items indicated as “out of stock?”
Yes, we usually restock popular items that are marked as “out of stock.” Restock times can vary depending on the product and supplier availability. To stay updated, you can sign up for back-in-stock notifications on the product page or contact our customer support team for an estimated restock date.Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges depend on your shipping address, order size, and selected delivery method. Standard shipping fees are calculated at checkout based on these factors. We also offer free delivery on orders that exceed a certain amount—details of which are available in our Shipping Policy. For specific delivery costs or special offers, please check the shipping section during checkout or contact our customer support.How long will delivery take?
Delivery times typically range from 3 to 7 business days after your order has been processed. Orders are usually processed within 1–2 business days. If you select express shipping at checkout, your order may arrive faster. Once your order ships, you’ll receive a tracking number to monitor its progress. Delivery times may vary based on your location and any unforeseen delays.What exactly happens after ordering?
Once you place your order, you will receive an order confirmation email with your purchase details. Our team will then process your order by preparing and packaging the items. After your order has been shipped, you’ll get a shipping confirmation email with a tracking number so you can follow your package’s delivery progress. If there are any issues during processing or shipping, our customer service team will reach out to assist you.How long does the delivery take and how much does it cost?
Delivery usually takes 3 to 7 business days after your order is processed, which typically happens within 1–2 business days. Express shipping options are available for faster delivery if you need your order sooner.Delivery charges depend on your location, order size, and the shipping method you choose at checkout. Standard shipping fees are calculated automatically during checkout, and we often offer free delivery on orders above a certain amount. For detailed shipping costs and options, please check the shipping section during checkout or contact our customer support.